We will be remodeling the caffe in three phases. Phase one consists of tearing down our existing roasting room and building a new roasting area in the back.
The new roasting area will be 16 feet in length and about 4'8" wide, with lots of glass. Two six by six foot windows and a glass front door inside a sleek stained-black wood frame will put a definite stamp on this upgrade, and make a great showcase for our new roaster.
I will post pictures as it progresses.
Framing should be up tomorrow. These guys are awesome.
Monday, November 26, 2007
Sunday, November 18, 2007
Thoughts on Coffee Education
I've been thinking about how to best get "Joe Consumer" to understand the difference between what we're offering in terms of coffee and what others are offering. A simple solution not yet easily executed due to time and space issues would be a cupping class or a coffee tasting. Barring that, it's getting them to take that first sip, be it Americano, press pot coffee, latte or cappuccino without a thought of adulterating it with any foreign bovine substances or sweeteners, whether natural or artificial.
You can educate only so far with stories, perfect coffee descriptions, and beautiful pictures; the palate is the key to a lasting impression.
If Joe only knew what he was missing.
You can educate only so far with stories, perfect coffee descriptions, and beautiful pictures; the palate is the key to a lasting impression.
If Joe only knew what he was missing.
Friday, November 09, 2007
Thoughts on Single Origin Espresso
There's been a lot of industry talk these past few years over Single Origin Espresso. And it's continued with James Hoffman taking the title with the use of two different SO's at the 2007 WBC in Japan. So is espresso being re-defined, or is this something akin to espresso that is merely extracted in the same fashion?
We can beat the nomenclature to death debating whether Single Origin refers to three El Salvadoran beans, El Salvadoran beans from the same region, or one single El Salvadoran bean, consisting of one cultivar, from one farm. Loosely defined, we could say you have a lot of X beans that come from one country of Origin-- El Salvador. These El Salvadoran beans have not been blended with anything, and you don't blend them with anything after receiving them. In other words, we can generally suppose it's self-evident in the description. Unnecessary rambling I'm sure.
Just because I blend a few beans together, roast them, grind them, stuff them in a portafilter, etc, the resulting brew may be espresso, it may be just horrid espresso, or it may not be espresso at all. I'm not of the camp that believes all espresso needs to have a bit of Robusta in it, but I believe there are certain elements an espresso must have. First, it needs to have complexity. There should either be a layering, a blending or a merging of different flavors. Second, there should be recognizable crema that blankets the tongue, gives body to the drink and from which you can gather a nice aroma before drinking -- if you so desire. Lastly, espresso should have persistence of flavor. There should be a pleasant lingering element that stays with you. And to me, whether this is lingering on the tongue, or lingering on your mind because the shot blew you away is ok in my book. It is these same elements that should exist for a bean to cross the Single Origin espresso threshold.
Single Origin espresso should still be about crafting a good espresso, with dynamic and complex flavors, good body, mouthfeel, crema, and a persistence of flavor. These are the things you should look for when examining beans and pulling shots. Ask youself, what is it missing? If the answer is "nothing" then you may have stumbled upon a great Single Origin espresso.
My two beans.
We can beat the nomenclature to death debating whether Single Origin refers to three El Salvadoran beans, El Salvadoran beans from the same region, or one single El Salvadoran bean, consisting of one cultivar, from one farm. Loosely defined, we could say you have a lot of X beans that come from one country of Origin-- El Salvador. These El Salvadoran beans have not been blended with anything, and you don't blend them with anything after receiving them. In other words, we can generally suppose it's self-evident in the description. Unnecessary rambling I'm sure.
Just because I blend a few beans together, roast them, grind them, stuff them in a portafilter, etc, the resulting brew may be espresso, it may be just horrid espresso, or it may not be espresso at all. I'm not of the camp that believes all espresso needs to have a bit of Robusta in it, but I believe there are certain elements an espresso must have. First, it needs to have complexity. There should either be a layering, a blending or a merging of different flavors. Second, there should be recognizable crema that blankets the tongue, gives body to the drink and from which you can gather a nice aroma before drinking -- if you so desire. Lastly, espresso should have persistence of flavor. There should be a pleasant lingering element that stays with you. And to me, whether this is lingering on the tongue, or lingering on your mind because the shot blew you away is ok in my book. It is these same elements that should exist for a bean to cross the Single Origin espresso threshold.
Single Origin espresso should still be about crafting a good espresso, with dynamic and complex flavors, good body, mouthfeel, crema, and a persistence of flavor. These are the things you should look for when examining beans and pulling shots. Ask youself, what is it missing? If the answer is "nothing" then you may have stumbled upon a great Single Origin espresso.
My two beans.
Wednesday, November 07, 2007
Tasting Notes - Panama Carmen Estate
I have been enjoying this coffee for about six days now, and it still ranks as one of my favorite coffees. This particular lot is a from micro-lot picked from only 1800 meters and above. As the internal sugars in the bean increase with every hundred meters in elevation, this is a sweet and pristine cup.
Almost crystalline in clarity, distinct vanilla, peach, and a sweet cherry tone throughout. A nutty and smooth body lends to a pleasurable cup.
When I brew this particular coffee, I look to a finer grind and a steep time of about three minutes in the press pot. It's a remarkable tasting journey and a highly recommended coffee even first day out of the roaster. You'll be amazed.
Almost crystalline in clarity, distinct vanilla, peach, and a sweet cherry tone throughout. A nutty and smooth body lends to a pleasurable cup.
When I brew this particular coffee, I look to a finer grind and a steep time of about three minutes in the press pot. It's a remarkable tasting journey and a highly recommended coffee even first day out of the roaster. You'll be amazed.
Tuesday, November 06, 2007
The Market Gap
Understanding the Market Gap is what comprises our capacity for long-term success and continued growth.
[This is a simple post about a very complex issue, but for those of you who understand marketing, innovation, differentiation--these sorts of issues-- will have no problem reading between the lines and filling in your own gaps.]
At the beginning of each project, we ask ourselves these questions:
1) Where is there a gap in the market?
2) How do we fill that gap, and furthermore, how do we differentiate within that gap?
In a greater sense it's about differentiation, but that in itself is nothing but a meaningless term-- as are many marketing principles. The key to the solution of solving this particular Market Gap was easy.
The market as a whole is comprised of two distinct tracks. The first track is comprised of the Chains--the Starbucks, Tully's, Caribou, Dunkin' Donuts, etc. of the world. The second track consists of Those Who Insist They Are Different (but really aren't) the "Indies". Most of the independents are a rehashing of the Starbucks menu--including sizing, blended frappa-crappa drinks and the like. The only difference is an insistence of better product but a result of greater inconsistency.
Where's the Gap? Quality.
What's our differentiation within the Gap? One cup at a time. And a relentless and continuous pursuit of Knowledge of Quality and its immediate implementation.
For our purposes, Quality can be defined as, "Sourcing quality ingredients, utilizing quality knowledge and training, and producing a quality product every time." This is a standard held by many top caffe, top restaurants, and other top businesses.
There are differences in each company's level of knowledge as to the answers to these questions:
* Within our industry, what is the standard of quality?
* Is our standard of quality higher, lower, or on par with the industry?
* What empirical proof do we have of our standard?
* Does the market dictate our standard or do we dictate our standard?
* Does our level of standard stay the same (i.e. repackaging old as new)?
* Does our level of standard lower in order to cater to the Lowest Common Denominator?
* Does our level of standard continuously change as our Knowledge of Quality changes?
It is this final question and a resulting answer of "yes" that leads us to the heart of our differentiation, and this does not only apply to us, but to every business that pushes itself to the forefront and quietly leads by an aggressive qualitative approach rather than an aggressive quantitative approach.
(in our case) Whether it's an espresso, or a cup of single origin siphon coffee, or a latte, or a hot tea, or an iced tea, or a bubble tea, or a chai, etc. it's all by the cup. No bulk drip coffee. Everything is by the cup.
Of course this approach puts us as a sliver within the Gap, but with deep penetration. But the main factor that gives us certainty of long term viability is a continuous search for knowledge and its immediate implementation. This is a concept which extends to our other pursuits as well and will be clear in our future endeavors.
Ask yourself these questions?
* How can we make our X better?
With our example, X can be (our espresso, our coffee roasting, our tea containers, our store layout, our internal marketing, our external marketing, our hot chocolate, our bubble tea, our gelato, etc.
* What can we learn from the best in the field (in terms of Quality)?
Know who the top players in your field are and study what they are doing. Pick their brain, speak their language, and break down their years of knowledge into months of hard work.
* What can we do to improve upon what they are doing?
* What is the best thing they do? Can we do it? Can we improve it?
* What is the second best thing they do?...
* What new thing can I learn today?
Whether you learn about proper heel placement and body-weight shifting during a tenkan kotegaeshi, the perfect sesame cold noodle, how to train your dog, the difference between coffee A at temperature X vs. temperature Y, the best day to water your flower garden, etc. The more you know, the more you are exposed to, the more you understand, the more your mind can relate things together that are seemingly unrelatable. Genius and inspiration often occur when we least expect it. It is when are minds are at rest that everything can come together. So while you're not thinking about much, there's sure to be a lot stirring around in that head of yours. But if there's nothing in the pot, all you'll end up with is a wet spoon.
Understand the Market Gap for YOUR particular industry, and how you answer that question will be the defining concept of your entire business. Do it right knowing that improvement by innovation and quality will always lead to long term success.
[This is a simple post about a very complex issue, but for those of you who understand marketing, innovation, differentiation--these sorts of issues-- will have no problem reading between the lines and filling in your own gaps.]
At the beginning of each project, we ask ourselves these questions:
1) Where is there a gap in the market?
2) How do we fill that gap, and furthermore, how do we differentiate within that gap?
In a greater sense it's about differentiation, but that in itself is nothing but a meaningless term-- as are many marketing principles. The key to the solution of solving this particular Market Gap was easy.
The market as a whole is comprised of two distinct tracks. The first track is comprised of the Chains--the Starbucks, Tully's, Caribou, Dunkin' Donuts, etc. of the world. The second track consists of Those Who Insist They Are Different (but really aren't) the "Indies". Most of the independents are a rehashing of the Starbucks menu--including sizing, blended frappa-crappa drinks and the like. The only difference is an insistence of better product but a result of greater inconsistency.
Where's the Gap? Quality.
What's our differentiation within the Gap? One cup at a time. And a relentless and continuous pursuit of Knowledge of Quality and its immediate implementation.
For our purposes, Quality can be defined as, "Sourcing quality ingredients, utilizing quality knowledge and training, and producing a quality product every time." This is a standard held by many top caffe, top restaurants, and other top businesses.
There are differences in each company's level of knowledge as to the answers to these questions:
* Within our industry, what is the standard of quality?
* Is our standard of quality higher, lower, or on par with the industry?
* What empirical proof do we have of our standard?
* Does the market dictate our standard or do we dictate our standard?
* Does our level of standard stay the same (i.e. repackaging old as new)?
* Does our level of standard lower in order to cater to the Lowest Common Denominator?
* Does our level of standard continuously change as our Knowledge of Quality changes?
It is this final question and a resulting answer of "yes" that leads us to the heart of our differentiation, and this does not only apply to us, but to every business that pushes itself to the forefront and quietly leads by an aggressive qualitative approach rather than an aggressive quantitative approach.
(in our case) Whether it's an espresso, or a cup of single origin siphon coffee, or a latte, or a hot tea, or an iced tea, or a bubble tea, or a chai, etc. it's all by the cup. No bulk drip coffee. Everything is by the cup.
Of course this approach puts us as a sliver within the Gap, but with deep penetration. But the main factor that gives us certainty of long term viability is a continuous search for knowledge and its immediate implementation. This is a concept which extends to our other pursuits as well and will be clear in our future endeavors.
Ask yourself these questions?
* How can we make our X better?
With our example, X can be (our espresso, our coffee roasting, our tea containers, our store layout, our internal marketing, our external marketing, our hot chocolate, our bubble tea, our gelato, etc.
* What can we learn from the best in the field (in terms of Quality)?
Know who the top players in your field are and study what they are doing. Pick their brain, speak their language, and break down their years of knowledge into months of hard work.
* What can we do to improve upon what they are doing?
* What is the best thing they do? Can we do it? Can we improve it?
* What is the second best thing they do?...
* What new thing can I learn today?
Whether you learn about proper heel placement and body-weight shifting during a tenkan kotegaeshi, the perfect sesame cold noodle, how to train your dog, the difference between coffee A at temperature X vs. temperature Y, the best day to water your flower garden, etc. The more you know, the more you are exposed to, the more you understand, the more your mind can relate things together that are seemingly unrelatable. Genius and inspiration often occur when we least expect it. It is when are minds are at rest that everything can come together. So while you're not thinking about much, there's sure to be a lot stirring around in that head of yours. But if there's nothing in the pot, all you'll end up with is a wet spoon.
Understand the Market Gap for YOUR particular industry, and how you answer that question will be the defining concept of your entire business. Do it right knowing that improvement by innovation and quality will always lead to long term success.
Tuesday, October 30, 2007
Tasting Notes - Organic DP Ethiopian Sidamo *Special Selection* -- Tasting Notes
I played around with this coffee for a while and decided to try it at as a blend at three different roast levels. I'm getting blueberry and cherry skins right off the top with a bittersweet spice not throughout the cup. Chocolates here and there, but it's as if the spice notes morph into chocolate and the chocolate morphs into spice.
My current batch was roasted on the 26th of October, and is coming along very well in the cup.
My current batch was roasted on the 26th of October, and is coming along very well in the cup.
Saturday, October 27, 2007
A Thousand Words
Les Roka, PR denizen and writer of pithy and poignant prose, and I often discuss the merits (or lack thereof) of the many ads in the local City Weekly dining section. As he clearly pointed out during one such conversation, "The quality of the business can be seen by the quality of the ad."
The often cited phrase, "a picture is worth a thousand words" gives us a good indication that much can be learned by looking at various ads and asking ourselves some questions. In my opinion, the key factors when looking at an ad are the Design and the Offer.
The aspect of Design covers several issues and asks several questions:
Is there Is there a good use of white space? Is it distinctive? Is a location easily identified? Is there a clear target? Is the logo professional? just to name a few.
On the aspect of the Offer we can ask:
Is there a clear offer? Does the offer raise or lower the value of the product? Does the offer speak of desparation--increase short term sales? Does the offer speak to position and brand--increase long term sales? Is there a clear target?
DESIGN
Clear Headline:
The headline can be actual text, or it can be a picture, but this should define and differentiate this particular business from all other businesses.
Correct Use of Fonts:
At most, two fonts. One for the headline, and all other text being one font. Multiple fonts, multiple sizes too confusing on the paper. Shows a business with no focus, this will carry through their entire operation.
Balance:
Is the ad balanced? Left/right? Text vs. Visuals? Whitespace vs. ...
Location:
Physical location of the store/restaurant/shop should be clearly indicated.
Target:
Does the ad target a specific niche? Does it have a clear message? Is there evident positioning going on?
Professional Logo:
Is the logo a clear indication of the business? Does it work in black and white? Does it work in color? Does it work large? Does it work small? Is it too busy? Is it "good artwork" but not a good logo?
OFFER:
Is there a clear offer? The offer could be something easily tangible such as a coupon (usually BAD choice) or the offer could be an experience, such as "excellence" or "Authentic Mexican", etc.
Does the offer raise or lower the value of the product?
Coupons, BOGO, and the like (with the exception of NEW offerings during opening) Always devalue the product.
Is the offer desparate?
Often Coupons, BOGO, and the like show panic or loss of business. The business, not understanding the dynamics of long term sustainability, choose to reap short term windfalls in place of establishing a long term customer base.
Does the establish position and promote the brand?
An offer of "traditional Japanese fare" will establish a position and build the brand.
An offer of "2 for 1 Dinner Entree" will also establish a position and build (negatively) a brand.
Target?
Who does the offer target? An offer in terms of "a good deal" is clearly a different audience that an offer that appeals to quality, authentic XX, ambiance, etc.
Those who coupon shop are a different category, their only loyalty is to their very tight wallets and if a business promotes itself via coupon, BOGO, and the like, then this is who they are appealing to. The notion that customers through the door equals long term dollars is an illusion that will be the downfall of many a poor business owner.
Ads don't always translate to immediate sales. Sometimes an ad exists to establish position and build brand on a long term basis, and while a quick fix is sometimes tempting, it can often leave the business owner with an empty business, and emptier pockets. So if you take the time to study the ads in your local weekly paper, ask yourself the above questions and check out a few of the businesses; soon you will understand that a while a picture is worth a thousand words, an ad speaks volumes.
The often cited phrase, "a picture is worth a thousand words" gives us a good indication that much can be learned by looking at various ads and asking ourselves some questions. In my opinion, the key factors when looking at an ad are the Design and the Offer.
The aspect of Design covers several issues and asks several questions:
Is there Is there a good use of white space? Is it distinctive? Is a location easily identified? Is there a clear target? Is the logo professional? just to name a few.
On the aspect of the Offer we can ask:
Is there a clear offer? Does the offer raise or lower the value of the product? Does the offer speak of desparation--increase short term sales? Does the offer speak to position and brand--increase long term sales? Is there a clear target?
DESIGN
Clear Headline:
The headline can be actual text, or it can be a picture, but this should define and differentiate this particular business from all other businesses.
Correct Use of Fonts:
At most, two fonts. One for the headline, and all other text being one font. Multiple fonts, multiple sizes too confusing on the paper. Shows a business with no focus, this will carry through their entire operation.
Balance:
Is the ad balanced? Left/right? Text vs. Visuals? Whitespace vs. ...
Location:
Physical location of the store/restaurant/shop should be clearly indicated.
Target:
Does the ad target a specific niche? Does it have a clear message? Is there evident positioning going on?
Professional Logo:
Is the logo a clear indication of the business? Does it work in black and white? Does it work in color? Does it work large? Does it work small? Is it too busy? Is it "good artwork" but not a good logo?
OFFER:
Is there a clear offer? The offer could be something easily tangible such as a coupon (usually BAD choice) or the offer could be an experience, such as "excellence" or "Authentic Mexican", etc.
Does the offer raise or lower the value of the product?
Coupons, BOGO, and the like (with the exception of NEW offerings during opening) Always devalue the product.
Is the offer desparate?
Often Coupons, BOGO, and the like show panic or loss of business. The business, not understanding the dynamics of long term sustainability, choose to reap short term windfalls in place of establishing a long term customer base.
Does the establish position and promote the brand?
An offer of "traditional Japanese fare" will establish a position and build the brand.
An offer of "2 for 1 Dinner Entree" will also establish a position and build (negatively) a brand.
Target?
Who does the offer target? An offer in terms of "a good deal" is clearly a different audience that an offer that appeals to quality, authentic XX, ambiance, etc.
Those who coupon shop are a different category, their only loyalty is to their very tight wallets and if a business promotes itself via coupon, BOGO, and the like, then this is who they are appealing to. The notion that customers through the door equals long term dollars is an illusion that will be the downfall of many a poor business owner.
Ads don't always translate to immediate sales. Sometimes an ad exists to establish position and build brand on a long term basis, and while a quick fix is sometimes tempting, it can often leave the business owner with an empty business, and emptier pockets. So if you take the time to study the ads in your local weekly paper, ask yourself the above questions and check out a few of the businesses; soon you will understand that a while a picture is worth a thousand words, an ad speaks volumes.
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